Professional Background

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.

Servicing discovery health members in a customer centric way to ensure that we live by discovery service principles.

Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced.

Continuosly staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood.

Achieving and exceeding key performance metrics relating to service delivery.